Question 1

Are you insured?

Accepted Answer

Yes, we have both types of insurance that are needed for Photograpers. The first is Public Liability Insurance. The second type of insurance is Professional Indeminty Insurance. Public Liability insurance is essential for all businesses as it it covers the business should someone become injured or if property gets damaged through the actions or services provided by the company. 
 
The second type of insurance that we have is Professional Indemnity Insurance. This covers us for any disputes or claims that may arise as a result of any work that we have carried out. 
 
We always recommend that when choosing a photograher to capture any type of event that you ask to see their insurance documentation as not only does this give you piece of mind but ensures that you are covered should the worst happen. We also advise that all brides, grooms and event organisers take out their own seperate insurance to protect theirselves should any unforseen event occur.

Question 2

How can I view the photos from my event using the online gallery?

Accepted Answer

In order to view the photos from a recent event you will firstly need to make sure that you have been given the password from the event organiser. You will then need to select the tab at the top of www.StuartCarroll-Photography.co.uk website that says 'View my photos'. You will be prompted to enter an email address and password. You should enter your own personal email address followed by the password that was given to you by the event organiser. You will then be able to access the online gallery where you will be able view and share the images as well as purchase online prints, albums and other photographic products. Please note that by accessing the online gallery you are agreeing to our privacy terms and terms of use. You will also be added to our mailing list. Should you wish to remove yourself from this mailing list you can do so at any point by sending an email to stuartcarrollphotography@gmail.com

Question 3

Are you a registered business and do you pay tax?

Accepted Answer

Yes we are a registered business and we do pay tax. We believe that it is important to make sure that when you are looking for a photographer that you choose an official business that abides by all relevant laws and legislation. One of the main reasons for this is that due to the fact that the photography industry is not regulated, so by choosing a registered, taxed and insured photographer you are taking one more precacaution to make sure you get what you have payed for.

Question 4

What methods of payment do you accept?

Accepted Answer

We currently accept bank transfer, direct debit and standing orders as our payment methods as we believe these to be the most secure and safe methods for our clients. It also ensures that our booking system is fully transparent and auditable. By making a payment you are accepting all terms and conditions. It is the clients resposibility to ensure that they have read and understood the contractual terms and condtions prior to making mayment. 
 
All fees and payments made are non refundable and non transferable.

Question 5

How many photographs will I receive?

Accepted Answer

The number of photographs that you receive will depends on a number of factors such as the type of event and the duration of the event. Rather than guaranteeing a specific number of images, as this can be misleading we prefer to work on a basis of quality over quantity. In any case we aim to deliver the number of images that tell the story of your event or special occasion in all of its glory. 
 
Unlike many photographers we do not restrict the number of images that you receive nor do we make you choose 'your favourites' or pay for extras. Should you have any further questions then please feel free to get in touch.

Question 6

How long will it be until my photographs / film are ready?

Accepted Answer

Upon completion of the service your photographs will be professionally retouched and enhanced to ensure that they are inline with our own professional standards and expectations. The process time varies depending on the type of service provided however the specific date will be detailed within your booking information. Typical times can be found for each service below: 
 
Wedding Photography - Photos will be received within approximately 12 weeks of the wedding day.

Wedding Videography - The video will be received within approximately 12 weeks of the wedding day. 
 
Event Photography - Photos will be received within approximately 4 weeks of the event. 
 
Corporate Event Photography - Photos will be received within 7-28 days of the event depending on the terms agreed at booking. .

Corporate Event Videography - The video will be received within 7-28 days of the event depending on the terms agreed at booking. .

Photo Booth - Photos will be available to download from the online gallery by the next working day. The USB stick of images will be delivered within 7 days of the event. 
 
Video Guest Book - The video guestbook will be available to download online within 21 days of the event. 
 
All timescales listed above should be seen as guidance only.

Question 7

What equipment do you use?

Accepted Answer

We use a range of professional photography equipment and back up equipment from leading brands such as Canon. We take our kit selection very seriously and make sure that alll kit is regularly inspected and callibrated as required to ensure that it is operating at its optimum performance.

Question 8

Will we have the right to print and share all of our images?

Accepted Answer

Yes you have full rights to print and share your images with your family and friends. We do ask however that the photos are not editied, retouched or manipulated in any way and not used for profit / sold to others.

Question 9

Will our photographs have any watermarks or logos on them?

Accepted Answer

No your copy of the photos that you recieve on your USB stick will not be watermarked. Any photos that we share online from your event will have a discreet watermark on them. This is to partly to show that the photos we post are authentic and our own but also to help prevent others from using the photographs and claiming that they took them (yes, unfortunately this does really happen).

Question 10

Can we add extra items and services to the packages?

Accepted Answer

Yes certainly, we understand that you may wish to create your own packges to better meet the needs of your event or special occasion. Please speak to a member of our team should you wish to add services such as the Photo Booth, Video Guestbook, Event Photography or Photo Albums to your service. These services can be added at any point however due to high demand we would advise that these are booked sooner rather than later to avoid dissapointment as they are offered on a first come first served basis and are often booked out months and sometimes a year in advance.

Question 11

What is your canellation policy?

Accepted Answer

We offer a 14 day cooling off period meaning that if you book and pay for any services and change your mind within the first 14 days then you will be eligible to cancel and obtain a full refund providing notice is given within 14 days from the date of the first transaction (boking fee). Notice of this should be given within the first 14 days in writing to Stuart Carroll Photography by emailing Stuartcarrollphotography@gmail.com
 
After this time clients will be liable for the full booking fee. 
 
In cases of government restrictions or where the booked services cannot be provided for reasons beyond the client and photographer's control the client will be issued with a credit note for the value payed which will entitle them to rebook at a suitable date anytime within 3 year from the original booking date. Refunds will not be offered.
 
No guarantee can be made in relation to our availability. Should the client rearrange their date without prior confirmation of availability from Stuart Carroll Photography or should a mutually agreeable date not be able to be set then the client will be responsible for 90% of the service value as stated in the cancellation policy. All fees and monies paid will be considered as liquidated damages to the Stuart Carroll Photography.

Question 12

What happens if I need to rearrange the date of my service?

Accepted Answer

If you need to rearrange the service that you have booked at any point outside of the 14 day cooling off period then there will be a rearrangement fee of 50% of the total booking value. Should you wish to rearrange your event date then please email stuartcarrollphotography@gmail.com to check our availbility prior to you booking or confirming a new date. No guarantee can be made in relation to our availability. Should the client rearrange their date without prior confirmation of availaibity from Stuart Carroll Photography or should a mutually agreeable date not be able to be set then the client will be responsible for 90% of the service value as stated in the cancellation policy. 
 
In cases of governent restrictions or where the booked services cannot be provided for reasons beyond the client and photgraphers control the client will be issued with a credit note for the value payed which will entitle them to rebook at a suitable date anytime within 3 years from the original booking date. The credit note holds no cash value. Rearrangement in these circumstances will be subject to a £299 administration fee in addition to the non refunadable retainer. 
 
Again, no guarantee can be made in relation to our availability. Should the client rearrange their date without prior confirmation of availaibity from Stuart Carroll Photography or should a mutually agreeable date not be able to be set then the client will be responsible for 90% of the service value as stated in the cancellation policy.

We know you probably have lots of questions, below is a list of the most frequent questions we are asked.